Frequently asked questions
Everything parents usually want to know — and if it’s not here, just ask.
Our carers & safety
Every carer has an enhanced DBS check and references. I interview each one personally, and only take on people I’d be happy to leave my own two children with — and I’m very fussy!
Yes. Many are maternity or nursery nurses, or parents themselves, with extensive newborn experience. We also offer specialist maternity and night nannies to support you through the early weeks, day or night.
Yes — we have a team of SEN specialists experienced in supporting children with additional needs, including autism, ADHD and speech and language delay. It’s a service few agencies can offer.
Many of our carers hold an up-to-date paediatric first aid certificate. If that’s essential for your family, let me know and I’ll match you accordingly.
From newborns right through to school-age children and teens. Just tell me your children’s ages and I’ll match a carer with the right experience.
Booking a babysitter
Once you’re registered, just get in touch by phone, text or email with your date and times. I’ll confirm your sitter, and they’ll call ahead to introduce themselves before the first visit.
We’re known for last-minute and emergency cover — often within a couple of hours’ notice. The more notice you can give, the better, but don’t hesitate to call if something comes up suddenly.
Yes — a minimum of three hours per booking, rounded up to the next half hour after that.
Wherever possible, yes. I keep the same sitter for your family so your children always see a familiar, trusted face.
Absolutely — evenings, daytimes and emergencies. Whether your child is off school poorly, your childminder is ill, you have an appointment, or you just need an extra pair of hands, we can help.
Let me know straight away and I’ll do my very best to arrange another sitter. If I’m unable to, you won’t be charged the booking fee.
Nannies
A babysitter is booked as and when you need one and paid by the hour for that session. A nanny is a longer-term placement — permanent, temporary, maternity or night — that I recruit and match for you, with a one-off placement fee.
It starts with a chat about exactly what you need. I then source candidates through my trusted nanny network and focused advertising campaigns, personally shortlist the best, and arrange interviews so you can meet them — guiding you through references, the offer and contract, right up to their first day.
It depends on how specific your requirements are, but I’ll keep you updated at every stage. Most families are matched within one to three weeks — and it can be as quick as 48 hours.
For permanent nannies, yes — you’ll be the nanny’s employer and responsible for their pay and tax. I can point you to specialist payroll services that make this straightforward, so it needn’t be daunting.
I get to know your family before suggesting anyone, precisely so the match is right. And for permanent placements, if things don’t work out within the first eight weeks of your nanny starting, I’ll find you a replacement at no extra placement fee — one replacement, unless we agree otherwise in writing, and subject to the conditions in our Terms & Conditions.
Fees, payment & membership
Everything’s set out clearly on our Fees page — registration, sitter hourly rates, the booking fee, and nanny placement fees. No hidden costs, ever.
For babysitting, the booking fee is paid to the agency before your sitter arrives, and you pay your sitter directly at the end of the session. Nanny placement fees are invoiced once your nanny has started.
Yes — you can cancel any time after the initial three-month minimum.
Areas we cover
Families across South and South West London, and out into Surrey — from Wimbledon, Putney and Clapham to Kingston, Esher and towards Woking. See our coverage areas for the full list of towns.